BIG SUMMER SALE | WORLDWIDE INSURED SHIPPING

FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at info@buymart.co

WHAT IS BUYMART?
Buymart is a global discount deals store where you can shop the world's emerging product, fashion & decoration trends right from your home. We are providing lot of unique items, smart gagdets, kitchenware, handbags, home accessories and more from top local brands and independent creators from all over the world.
WHAT IS THE BEST PRICE GUARANTEE?

If you can find better offer on another website for the same product at a lower price, contact us in 24 hours after your order and we promise to offer you same rate with an additional 5% discount.

WHERE IS YOUR COMPANY LOCATED?

We are located in New York City, United States and we have fulfillment centers in Europe, United States & Hong Kong.

DO YOU HAVE A DELIVERY GUARANTEE?

Yes. We provide shipment insurance for all our parcels until arrival. If your parcel gets damaged, stolen or lost during transit, we will take the responsibility to fix the problem for you. Either we will issue a full refund or we will send you a replacement product to resolve the problem. 

DO YOU SHIP WORLDWIDE?

Yes. We provide fast & secure shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you are located in one of those countries, please contact us for special arrangements.

WHICH CURRENCY WILL I BE CHARGED IN?

We are processing all orders in USD. While the content of the cart is displayed in several currencies, your currency will be converted to USD during checkout at the most current exchange rate.

HOW DO I MAKE PAYMENTS?

Paypal is the easiest way to make payments online, and we strongly suggest it instead of any other method. While checking out your order, you will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.

After a successful PayPal payment, a payment advice will be automatically generated to Buymart system for your order. You may also use your credit card with PayPal or Stripe, as our secondary payment method.

CAN I PAY YOU WITH MY CREDIT CARD WITHOUT A PAYPAL ACCOUNT?

Yes. It is commonly misunderstood that a PayPal account is needed in order to make payments through Paypal. The truth is you do not need one if you are buying through PayPal Verified Business Merchant. Although, we strongly recommend you sign up to enjoy the added ease of use.

If you don't have a Paypal account, please enter your e-mail and select "Pay with Debit/Credit card" option during checkout. Your payment information will be secured in globally trusted PayPal servers in USA and it will not shared with us, or anyone else. By using PayPal, you will have a purchase protection and we can process & deliver your orders to you in a shorter time. PayPal is the easiest & most secure way to make payments online. No account needed.

IS IT SAFE TO USE MY CREDIT CARD ON BUYMART?

It is 100% safe to use your credit card on Buymart. We are working with globally trusted payment processors like Paypal & Stripe USA to keep your card information safe and secure within United States. We have verified merchant accounts on both providers and your information will be secured on their servers, not ours.

WHO CAN I CONTACT IF I HAVE A PROBLEM WITH MY ORDER?

All inquiries can be forwarded to info@buymart.co. We will contact you within 24 hours.

HOW DO YOU SHIP PACKAGES?

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers and delivering a service that makes their shopping experience as smooth as possible. 

HOW LONG DOES SHIPPING TAKE?

We are selling hand picked trending items from various capitals of the world with affordable prices. To bring you that wow factor from overseas, we must use a reasonable deadline. These are our estimates: United States - 12-25 Business Days | Canada & Europe 14-30 Business Days | Australia & New Zealand 14-30 Business Days | Mexico, Central America & South America & Rest of the world 25-45 Business Days. *These estimates doesn't include our 4-6 day processing time but we are generally delivering faster than our estimates.

DO YOU SHIP FROM UNITED STATES?

Yes, but not always. We have fulfilment centers in different locations like Singapore, Seul, Hong Kong, Malaysia, Europe & Usa. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing. We will try to send your item from the closest warehouse to you, when available. 

DO YOU PROVIDE TRACKING INFORMATION?

Of course! You will briefly informed through e-mail, sms messages & on site tracking page. If you haven't received tracking info within 5 days, please contact us.

HOW CAN I GET REFUND?

If you received an item that is damaged or faulty, we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours. We do not accept returns or refunds if customer changes their mind after receiving their order(s). We can only offer you replacements at no additional cost if it falls under below criteria: Items are faulty – damaged/broken or soiled upon arrival & parcels that is lost in transit.

Note: Buymart will not be held liable to any lost or misroute parcels because of client misinformation. Please ensure that all the information and address you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

 

CAN I CANCEL MY ORDER?

You may request a cancellation within 24 hours of purchase. Otherwise you cannot receive refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and policies before cancellation.

Quality inspection

Our promise is best product quality and maximum effort for a smooth shopping experience.

Insured shipping

We ship by domestic & global carriers with guaranteed delivery. Your item is fully insured until arrival.

30 day money back guarantee

If your product is faulty or damaged during transportation, full value of the goods will be refunded.